gd9 Privacy Policy

1. Information We Collect

In operating our online betting platform, gd9 collects several categories of information from users to ensure the service runs smoothly, securely and in compliance with regulatory requirements.

Personal Identification Information:

• Full name as stated on your MyKad or official identification document
• Identity card number (MyKad) or passport for non-citizen users
• Date of birth for age verification purposes (players must be 21 years of age or older)
• Email address used for official communications
• Mobile phone number for account verification and notifications

Financial Information:

• eWallet details (Touch 'n Go eWallet, ShopeePay) for deposit and withdrawal processing
• Bank account information for transactions via DuitNow and FPX online banking
• Crypto wallet address for transactions using USDT, BTC or ETH
• Transaction history and records of deposits and withdrawals in your account

Technical Information:

• IP address of the device used when accessing the platform
• Type and version of web browser and device operating system
• Login session data including time and date of access
• Cookie data and website usage data for service improvement purposes

2. Purpose of Information Use

All information collected by gd9 is used specifically for operational, security and service quality improvement purposes. We do not use your data for purposes unrelated to the services you use.

• Identity and age verification: We are required to verify that all users are 21 years of age or older in line with the international licensing requirements we comply with.
• Financial transaction processing: Payment information is required to process your deposits and withdrawals accurately and securely.
• Account security: Technical data is used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.
• Service communications: We use your email address and mobile phone number to send important notifications related to your account, bonus promotions and policy updates.
• Legal compliance: In certain situations, we are required to disclose information to the relevant authorities in line with legal and licensing requirements.
• Platform improvement: Anonymous usage data is analysed to understand usage patterns and improve the overall user experience.

3. Disclosure to Third Parties

gd9 values the confidentiality of your personal information. We do not disclose, sell or transfer your personal data to third parties without your consent, except in the following situations:

• Payment processors: Required financial information is shared with licensed payment processors (Touch 'n Go, DuitNow, FPX, ShopeePay, and crypto exchange providers) solely to facilitate your transactions.
• Technology providers: Technology companies that help us operate the platform infrastructure are bound by strict confidentiality agreements.
• Legal requirements: We may disclose information when directed by a court order, regulatory body or legally authorised authority.
• Fraud prevention: In situations involving suspected fraud or financial crime, relevant information may be shared with the appropriate investigative body.

In all of the above situations, we only disclose information that is strictly necessary and ensure that the receiving party is bound by equivalent confidentiality obligations.

4. Data Retention Period

gd9 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as your account remains active on our platform. The following are our data retention guidelines:

• Active account information is retained for the duration the account is in use and for a reasonable period after the account is closed to meet audit and legal requirements.
• Financial transaction records are retained in accordance with the period specified by the relevant international licensing authorities.
• Technical data such as access logs is retained for a limited period for security and technical troubleshooting purposes.
• Once data is no longer needed, we ensure it is securely deleted or anonymised using methods that comply with industry standards.

5. Your Rights as a User

As a gd9 user, you have certain rights regarding your personal data. We respect these rights and provide an easy channel for you to exercise them:

• 🔍 Right of Access: You may request a copy of the personal information we hold about you.
• ✏️ Right of Rectification: If any of your information is inaccurate or out of date, you have the right to request prompt correction.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted from our systems, subject to applicable legal and licensing requirements.
• Right to Restrict Processing: You may ask us to restrict the way we process your data in certain situations.
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: You may request your data in a structured, machine-readable format for data transfer purposes.

To exercise any of the rights above, please contact the gd9 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

6. Cookie Policy

The gd9 platform uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous data on how users use our platform to help us improve our services.
• Functional Cookies: Store your preferences such as language and display settings to provide a more personalised experience.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the gd9 platform.

7. Information Security

The security of your data is a responsibility we take seriously. gd9 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• All data communication between your device and gd9 servers is protected by industry-standard SSL/TLS encryption.
• Strict internal access controls ensure that only authorised staff can access sensitive user data.
• Security monitoring systems operate around the clock to detect and respond to cyber threats.
• Passwords are stored in hashed form using robust cryptographic algorithms — we do not store passwords in plain text.
• Regular security testing is carried out to identify and address vulnerabilities in our systems.

While we take every reasonable step to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your gd9 account password confidential.

8. Privacy Policy Updates

gd9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform service improvements. We will notify you of significant changes through:

• Email notification to the address registered on your account
• A notice displayed on the main section of the gd9 platform when you log in
• An update to the "Last Updated" date at the top of this page

Continued use of the gd9 platform after any update to this Privacy Policy is considered your acceptance of the updated policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.

9. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the gd9 team is ready to assist you:

Support is available in Malay and English, 24 hours a day, 7 days a week. We aim to respond to every privacy-related enquiry within a reasonable timeframe.